Compensation for flight delays to and from Tuscany: What you should know!

Flight delays are an unwelcome topic for many travelers, especially those heading to popular holiday destinations like Tuscany. Known for its breathtaking scenery, culture, and culinary delights, the region attracts thousands of tourists every year. But what happens if your flight to Pisa , Florence, or another Tuscan airport is delayed? This article explains how you, as a passenger, can claim compensation in the event of a flight delay and what your rights are.

Your rights in case of flight delays

If your flight to or from Tuscany is delayed, you as a passenger are protected in certain cases by EU Regulation 261/2004. This regulation regulates the rights of air passengers in the event of flight cancellations, delays and overbookings within the EU and on international flights operated by EU airlines.

Reform of air passenger rights: What will change from autumn 2027

The EU has revised Regulation 261/2004: The European Parliament approved the reform on July 7, 2026, and the Council on July 13, 2026. The new rules are expected to apply from October 23, 2027 – for flights until then, everything remains as before (as of November 2026).

• Unchanged: Compensation for delays exceeding 3 hours at the destination is 250, 400 or 600 euros, depending on the route.
• New: a non-exhaustive list of extraordinary circumstances under which the airline does not have to pay – such as natural disasters, weather, strikes at the airport, air traffic control or ground handling, as well as damage to the aircraft caused by animals or foreign objects.
• New: The airline must pay within 30 days of receiving your claim or explain why it is not paying.
• New: You must submit your claim within 9 months of the departure date.

What compensation are you entitled to?

The amount of compensation depends on the length of the delay and the flight route. According to EU Regulation 261/2004, you are entitled to compensation if your flight is delayed by more than three hours and the delay was not caused by extraordinary circumstances such as bad weather or strikes.

The following compensation levels apply to flights to or from Italy , including flights to Tuscany:

• EUR 250 for flights up to 1.500 km that are delayed by more than 3 hours.
• EUR 400 for flights between 1.500 km and 3.500 km that are delayed by more than 3 hours.
• EUR 600 for flights over 3.500 km that are delayed by more than 3 hours (in the case of a delay of up to 4 hours, the airline may halve the amount in certain cases).

For flights within the EU or from EU airports to destinations within the EU, these compensations may also apply if the delay exceeds the above threshold.

Exceptions to the obligation to pay compensation

However, there are exceptions where no compensation is paid. If the airline can prove that the delay was caused by extraordinary circumstances, they are not obliged to pay compensation. These extraordinary circumstances include, for example, natural disasters, terrorist attacks or unforeseen security risks. However, in such cases the airline must still provide you with care while you wait, such as meals, hotel accommodation and transport if an overnight stay is necessary.

What to do if your flight is delayed?

If your flight to or from Tuscany is delayed, you should take the following steps to claim your compensation:

1. Documentation of the delay: It is important to document the exact time of the delay. Make sure you record all relevant information such as the flight number, the scheduled and actual departure time and the reason for the delay. This information is required to claim compensation.
2. right to care: If the delay involves a long waiting time, you are entitled to assistance. This includes meals, drinks and, if necessary, an overnight stay if you have to stay overnight at the airport.
3. application for compensation: You can request compensation directly from the airline. Often there are special forms for requesting compensation on the airline's websites. It is advisable to make the request in writing and attach the relevant evidence.
4. Help from specialized service providers: If the airline refuses to pay compensation or you have difficulties in submitting the claim, you can also turn to specialized service providers such as AirHelp AirHelp helps passengers claim compensation when airlines refuse to pay or unfairly deny claims.

How long do you have to claim your compensation?

Die EU-Verordnung selbst nennt keine Frist. Für Ansprüche, die vor deutschen Gerichten geltend gemacht werden, gilt die regelmäßige Verjährungsfrist von drei Jahren nach dem Bürgerlichen Gesetzbuch. Sie beginnt am Ende des Jahres, in dem der Flug stattgefunden hat. Ein verspäteter Flug im August 2025 kann also noch bis zum 31. Dezember 2028 geltend gemacht werden. Trotzdem gilt: Je früher Sie sich kümmern, desto einfacher – Belege für Verpflegung oder Hotel gehen sonst leicht verloren. Für Flüge ab Geltung der Reform (voraussichtlich 23. Oktober 2027) gilt EU-weit eine Frist von 9 Monaten ab dem Abflugdatum.

AirHelp – your partner for flight delays

AirHelp is a leading company helping passengers enforce their rights and receive compensation for flight delays, cancellations and overbookings. The company offers a simple and hassle-free way to claim compensation by taking care of the entire process, from application to enforcing the claim.

AirHelp's experts are fully familiar with EU regulations and the various flight compensation schemes, and are committed to ensuring that passengers are treated fairly. What's particularly useful is that AirHelp also offers a "no-win, no-fee" policy, meaning you only pay if your compensation is successfully enforced.

Conclusion: Your rights in case of flight delays to and from Tuscany

Airport delays are never a pleasant experience, especially when you are returning from a relaxing holiday in Tuscany or on your way there. But as a passenger, you have rights that can help you compensate for the financial loss. If your flight to or from Tuscany is delayed and the conditions for compensation are met, you can receive up to 600 euros in compensation.

Remember to document the delay, file your claim with the airline and, if necessary, seek assistance from specialist service providers such as AirHelp to ensure your rights are protected and you receive the compensation you are entitled to.